"Perfectly situated, exceptional team members and welcoming atmosphere, Mary was excellent from check in to check out. She was always available if we needed any recommendations and greeted us warmly throughout our stay. Kim was both professional and friendly during our breakfast at the restaurant. It was always a great start to the day. Thank you to Drew, Grace, Halston and Dre for making our spa sessions memorable and another incentive for coming back yo Cleveland. "

"Beautiful hotel - this is the place to stay in downtown Cleveland! Wow! First time to Cleveland and I love this hotel and area! We have a beautiful room #2518 it’s got an amazing view & super comfortable sheets / beds & pillows. Clean and spacious room, awesome bar and lounge area downstairs. Beautiful spa with very professional and skilled massage therapists. Steam room and quiet tea relaxation room. Will definitely be back to stay here again! Friendly and welcoming staff too! When my flight was delayed due to weather they even gave us a 4:00 check out - so helpful! Thank you so much for a wonderful experience!"

"The new spa is fantastic! What a retreat in downtown Cleveland!"

"I really like seeing everyone in the morning and all the special activities that you’ve brought — "Kickin' It With Kenny," the holiday pub crawl, the heart chain link challenge — it makes the workout so much more fun and interesting. Plus, everyone is so friendly and helpful. It’s a good start to the day. Thanks for all you do!"

“Wonderful experience! Best massage I have ever received, they worked out so much tension I didn't even know I had hiding in my neck. Harriet did a fantastic job on my nails as well, I'll certainly be back!”

"Being able to work out with my co-worker before we go to work at Key Tower is so convenient, and the showers/locker rooms are always clean! they really help me start my day on a good note. I also love being able to do abs and stretch in the group exercise room!"

“Quarma is a wonderful hair stylist; she is bringing my hair back to life! Curly hair is challenging, but she nailed it! Can't recommend the spa more - infrared sauna, terrific massage therapists, steam room, it's all here!”

“Ascend has so much to offer! From the friendly staff to the wide array of exercise equipment, I can enjoy a productive workout in a comfortable and clean environment.”

“This is my first time using a personal trainer, but with the promo pricing I thought I’d give it a try. First off, Erin is extremely professional, knowledgeable, and personable. She builds each training session to meet your fitness goals. If you haven’t tried a PT, I definitely recommend signing up with Erin because she will push you to help get results. Highly recommended!”

“Ascend has been a lifesaver throughout these difficult times during the pandemic helping to keep my normal workout fitness routine. While working in the office every day, I am thankful to have access to a facility that promotes social distancing, clean equipment, and safety protocols. Having Ascend inside the office building is a special treat because of the easy access and convenience of working out on my lunch hour. There’s nothing better than taking a break from the desk to go get moving and be energized for the rest of the day.”